Refund Policy

1. Finality of Purchases

EvalAI operates on a prepaid model. All tokens, packages, and custom department subscriptions purchased on the Platform are non-refundable and non-transferable. Once a transaction is completed, tokens are instantly credited to your dashboard wallet and cannot be exchanged back into physical currency.

2. Exceptions for Technical Anomalies

We want to make sure your billing is fair. Under the following circumstances, you may request manual token balance adjustments:

• • Double Billing: If your bank statement shows duplicate charges for a single token purchase, contact support@evalai.dev within 7 days. Verified duplicate charges will be refunded.
• • Server Crash: If tokens were deducted but an internal server crash prevented the job from completing, we will credit the lost tokens back to your balance.

3. Dispute Pathways & Governing Law

If you believe a billing error has occurred on your account, please submit the case details on our Contact Page or write to us at support@evalai.dev. Our billing support team operates between 9:00 AM – 5:00 PM IST (Mon-Fri) and reviews all disputes within 7–8 working days. Please include the payment transaction ID and your registered email address. This policy and any disputes arising out of it shall be governed by and construed in accordance with the laws of India, subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.